1. Scope

This Privacy Policy applies to Care Systemworks Pvt. Ltd. ("Care Systemworks", "we", "us", or "our"), based in Butwal, Nepal. It covers:

• Our website at cswpl.com.np
• Demo, documentation, and support environments such as test.cswpl.com.np and doc.cswpl.com.np
• Our licensed business software products listed below
• Communications with us by email, phone, or contact form

If you use our software under a separate license or service agreement, that agreement may include additional terms about data handling. Where both apply, we follow the more specific terms for your software subscription.

2. Our software products

Each Care Systemworks product is designed for a specific type of Nepali business. The data processed depends on how you use the software and what your team enters into the system.

3. Information we collect

We collect information in the following ways:

• Website contact form: name, email address, subject, message, and reCAPTCHA verification data
• Demo and sales inquiries: business name, phone number, product interest, and communication history
• Software accounts: usernames, roles, login activity, and support-related usage logs
• Business data entered by you: accounting, hospitality, dental, jewellery, or waste-management records described in Section 2
• Technical data: IP address, browser type, device information, and standard server logs when you visit our website or access cloud-hosted software

CareDental may process patient-related information that you enter as part of clinic operations. Care Accounting may process financial and tax-related records required for VAT, IRD compliance, and business reporting in Nepal. You are responsible for collecting patient and customer information lawfully before entering it into our systems.

4. How we use information

We use collected information to:

• Provide, host, and maintain our software products
• Respond to demo requests, sales inquiries, and support tickets
• Configure VAT, IRD, BS calendar, billing, and other Nepal-specific features in our products
• Deliver training, onboarding, updates, and technical assistance
• Improve product performance, reliability, and security
• Send service-related notices about your account, maintenance, or important product changes
• Comply with applicable legal obligations in Nepal

We do not sell your personal information or your customers' business data to advertisers or data brokers.

5. Storage, retention & security

Care Accounting and our other cloud-based products store data on secure servers so your team can access books, clinic records, hotel operations, or business reports from web and supported devices. We apply reasonable technical and organizational safeguards, including access controls, backups, and monitoring appropriate to business software operations.

We retain website inquiry data for as long as needed to respond and maintain business records. Software data is retained for the duration of your active use and for a reasonable period afterward for backup, dispute resolution, or legal compliance, unless you request deletion where applicable and permitted by law.

No method of transmission or storage is completely secure. If you believe your account or data has been compromised, contact us immediately at info@cswpl.com.np.

6. Data sharing

We may share information only in limited circumstances:

• Service providers: hosting, email, backup, or security vendors that help us operate our website and software
• Legal requirements: when required by law, court order, or government authority in Nepal
• Business protection: to investigate fraud, security incidents, or misuse of our services
• With your direction: when you ask us to share information for support, migration, or integration purposes

Third-party providers are expected to handle data only for the services they perform for us and in line with applicable privacy obligations.

7. Your responsibilities

As a customer using Care Systemworks software, you agree to:

• Enter only data you are authorized to collect and process
• Manage user access within your organization and protect login credentials
• Follow Nepal's applicable laws for financial records, patient information, customer billing, and employment data
• Inform your staff, patients, guests, or customers about how you use software to handle their information, where required
• Keep your contact and company details current so we can reach you about support or security matters

8. Your rights

Depending on your relationship with us, you may request to:

• Access or correct information you submitted through our website
• Update account or company contact details linked to your software subscription
• Ask questions about how your business data is stored and used
• Request deletion of website inquiry data that is no longer needed

For data stored inside active software accounts, some requests may need to be handled by your organization's administrator or through your service agreement. Contact us and we will guide you through the appropriate process.

9. Third-party services

Our website and products may rely on third-party services, including:

• Google reCAPTCHA on our contact form
• Google Maps for office location display
• Links to external resources such as documentation, demo environments, and social media pages

These services operate under their own privacy policies. We encourage you to review their terms when you interact with them directly.

10. Changes to this policy

We may update this Privacy Policy as our website, software products, or legal requirements change. When we make material updates, we will revise the "Last updated" date at the top of this page. Continued use of our website or software after an update means you accept the revised policy, unless otherwise required by law or your service agreement.

11. Contact us

If you have questions about this Privacy Policy or how we handle data for our software products, contact: